When our GP practice is closed, patients should call the NHS 111 service by dialling 111. All calls are free from landlines and mobile phones.
What is the NHS 111 Service?
• A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year.
• The NHS 111 service directs patients to the service that is best able to meet their needs taking into account their location, the time of day their call, and the capacity of local services.
When should I use the NHS 111 Service?
• When it’s not a life threatening situation and therefore is less urgent than a 999 call.
• When visiting your own GP isn’t an option, for instance when the GP practice is closed or you are away from home.
• When you feel you cannot wait or a simply unsure of which service you require.
• When you require reassurance about what to do next.
People with communication difficulties of impaired hearing are able to use the NHS 111 service via a textphone by calling 18001 111.
