Urgent appointments
To request an urgent appointment for today (Monday to Friday)
- phone us on 01931 716230, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- use your NHS account (through the NHS website or NHS App) or use your Patient Access account (on the Patient Access website)
- use our appointment request form, Monday to Friday . We will respond within 1 working day
- phone us on 01931 716230, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App) or use your Patient Access account (on the Patient Access website)
- fill out a form on this website
- reply CANCEL to your appointment reminder text message
- phone us on 01931 716230, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
Since October 2024, Eden PCN practices have been offering the Extended Access Provision, which was previously outsourced to Cumbria Health. This service provides additional appointment options outside of normal working hours to better support our patients.
At Shap Medical Practice, we offer a range of extended access clinics designed for patients who may find it difficult to attend during the day – for example, evening smear clinics and other routine appointments.
If you need any assistance or would like to book into one of these clinics, please contact our Reception team on 01931 716230. Thank you for your continued support.
If you need medical help now, use NHS 111 online or call 111.NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice before midday on 01931 716230.