We welcome any comments you may have on the services we provide, whether that is a compliment, a concern or a complaint. Our aim is to provide the best possible care and treatment for you and understand that although we strive for excellence, occasionally things may go wrong or may not be how you would like. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problem that may occur.
If you wish to complain
If you wish to make a complaint then we ask that you contact us as soon as possible after the cause of the complaint as this will make it easier to investigate and establish what happened. If that is not possible, then we ask that we have details of your complaint:
- Within 12 months of the event
or - Within 12 months of discovering that you have a problem
If you have a complaint about the practice, please call the Practice Manager. If you prefer, you can write to us.
We will answer your concerns as soon as possible.
Peggy Nut Croft
Shap
Penrith
CA10 3LW
Telephone: 01931 716230
Email: nencicb-cu.smp@nhs.net
You can also fill in a patient feedback form on this website.
We will acknowledge your complaint within 5 working days and offer to meet you to discuss the complaint, at a time to suit you. We will advise you of how we will investigate your complaint and the likely time for the investigation. If you do not wish to meet then we will aim to provide you with a written response within 30 working days.