Surgery Coffee Morning 2024

Join us on Saturday 20th April between 9.30am and 11am for our annual surgery coffee morning.

We will have current members of the Patient Participation Group in attendance along with Practice Manager and GPs to talk about the developments of the Surgery and PPG, and will demonstrate equipment that has been purchased through the equipment fund. Refreshments are free to all our patients.

Dr Woodstrover

It is with mixed emotions that we announce the departure of our esteemed colleague, Dr. Woodstrover, from our beloved GP practice. For the past 11 years, Dr. Woodstrover has been an integral part of our community, providing compassionate care and building strong connections with patients. While we are sad to see him go, we also wish him the very best in all his future endeavours.

Dr. McCabe and Dr. Judson will guide our practice through this transition with their expertise and commitment to patient and staff well-being. Together, they will work alongside a dedicated team of locum GPs, locum Advanced Clinical Practitioners (ACPs) and GP Registrars who are committed to maintaining the excellent standard of care you have always received.

We understand that change can be unsettling, especially when it comes to matters as personal as healthcare. Rest assured that our practice is fully equipped to support you during this transition. The entire staff, from receptionists to nurses, is committed to ensuring that your experience remains seamless and that all your healthcare needs are met with the same level of dedication and professionalism.

For any queries or concerns regarding your individual healthcare, the team is ready and available to assist you. Whether you prefer to speak with Dr. McCabe, Dr. Judson, or any other member of our capable staff, your needs will be addressed promptly and with the utmost care.

While we say goodbye to Dr. Woodstrover, we are grateful for the time he dedicated to our community and the positive impact he made on the lives of many. As we embark on this new chapter, we look forward to building upon the foundation he helped establish, ensuring that our practice remains a place where your health and well-being are the top priorities.

Thank you for your continued trust and support during this time of transition. We are confident that, together, we will continue to provide excellent healthcare to the Shap community.


Right care, right person: the role of our GP Receptionists

We thought this was a good chance to also share a bit of information about our own Reception team at Shap Medical Practice.

They’re the first voice you hear when you call us and the first face you see when you visit the surgery – and also the hands behind any emails you get from us!

Your care begins the moment they answer your call. Our receptionists will ask you a few quick, confidential questions, so they can guide you to the right care. That might not always be a GP: it might be one of the other expert health professionals at the Practice, or perhaps a virtual physio, district nurse, pharmacist or a member of Eden PCN’s iCAT team.

Our Receptionists are highly trained and supported by our Reception Manager, Eleanor. Our very experienced Medical Secretary, Jane, and our Practice Manager, Wendy, are also close by, so our Receptionists can check in with them if they have any queries.

Our Receptionists treat everything you tell them in absolute confidence, just as your GP does.

We sometimes see people saying they feel that receptionists are a barrier to them getting an appointment, but nothing could be further from the truth. Their job is to make sure you get care from the right health professional. We always have done, and always will do, what is best for our patients and their care is our most upmost priority.

Get to know our Reception team

Eleanor, Reception Manager
Vicky, Siobhan and Heidi
Eleanor and Joy
Wendy, Practice Manager

Shap Medical Practice and Orton Surgery – Monthly Update (June 2023)

New Procedures @ Shap Surgery

From Monday 12th June, the Doctors at the Surgery will return to a pre-COVID appointment system, where appointments can be pre-booked up to two weeks in advance and there will be no telephone triages. The appointments will be either face to face or by the telephone, and the Receptionist will ask the patient which appointment type is most suitable for their problem.

Same day appointments are intended for problems that need to be dealt with as a matter of medical urgency. We ask patients to phone early in the day if they genuinely require one of these appointments.

Shap Surgery – Dispensary

Medication will be available to be collected from Dispensary at Shap 3 working days after the prescription has been handed in. Patients will receive a text message to confirm their medication is ready to be collected. The opening hours for the Dispensary is as follows:

9am – 1.00pm and 3.00pm – 6.00 Mon, Tue, Wed & Fri

9am – 1pm Thurs

Orton Surgery

We are pleased to say that since the beginning of May we have introduced Nurse appointments for chronic disease reviews at Orton. These are pre-booked appointments and are available to all eligible patients. Medication remains to still be available for collection every Tuesday between 10am and 11am.

Protected Learning Dates

Shap Surgery and Dispensary will be closed for training from 1pm on the following dates:

  • Thursday 15th June 2023
  • Wednesday 12th July 2023

Surgery Coffee Morning

On Saturday 22nd April the Surgery will be open to all our patients for a coffee morning between 9.30am – 11am.

We will have current members of the PPG in attendance along with Practice Manager, GP and Nurse to talk about the developments of the Surgery and PPG, and will demonstrate equipment that has been purchased through the equipment fund.

Refreshments are free to all our patients.

PLT Dates for 2023/24

Please note, along with all GP surgeries in North Cumbria we are CLOSED once a month for staff training called Protected Learning Time (PLT), all practices in the area do this.  During this time please call 111.

These dates are shown below:

  • Thursday 20th April 2023
  • Wednesday 17th May 2023
  • Thursday 15th June 2023
  • Wednesday 12th July 2023
  • Thursday 14th September 2023
  • Thursday 12th October 2023
  • Wednesday 15th November 2023
  • Thursday 22nd February 2024
  • Thursday 14th March 2024

Patient access to health records – guidance on viewing prospective record access

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS AppNHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from when you register at the Practice. For most people, access will be automatic, and you won’t need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.

2022 GP Patient Survey Results

The results from the GP Patient Survey are in and we are very pleased with them to say the least. It shows what a fantastic service our team are providing the local population and how appreciated we really are.

Below is a summary of the key questions that our patients were asked:

  • 83% of respondents usually get to see or speak to their preferred GP when they would like to
    • (ICS result: 39% National result: 38%)
  • 96% of respondents find it easy to get through to this GP practice by phone
    • (ICS result: 55% National result: 53%)
  • 90% of respondents describe their experience of making an appointment as good
    • (ICS result: 59% National result: 56%)

For the full results please see:

New Patient Survey: Extended Access

NHS England have asked Primary care networks to provide routine appointments Monday to Friday from 6:30pm until 8:00pm and Saturdays 9:00am-5:00pm. GP practices are not being asked to provide more appointments, but to have enhanced access to routine appointments at more convenient times, especially for those who cannot attend appointments during the normal core hours of 8am – 6.30pm Monday to Friday. 

In order for us to deliver the right services to our patients, we would value your opinion by asking you to complete a survey. We have asked for Healthwatch Cumbria’s help do this. The feedback that you give will help us to develop a service that best meets the needs of our communities.

To complete the survey please click on this link or scan the QR code.  The survey is open from Monday 20th June until Friday 1st July 2022.

Survey link:

Dispensary Opening Hours from 1st July 2022

Patients please note from 1st July, the Dispensary opening hours will change to:

9:00am – 1pm and 3pm – 6:30pm – Monday, Tuesday, Wednesday and Friday

9:00am – 1:00pm – Thursday