COMPLAINTS PROCEDURE
Our aim is to give you the highest possible standard of service and we try to
deal swiftly with any problem that may occur. If you have any concerns about
any aspect of our service, please let us know.
Speak to whomever you feel most comfortable -
or our reception staff will be happy to help. Sometimes it is easier to put your
concerns it writing to clarify your thoughts, if this is the case, please direct this
letter to our Practice Manager.
In the majority of cases concerns can be resolved quite easily.
However, if you feel we have not dealt with the issues you have raised as you would
have wished, you can write to the Complaints Manager at NHS Cumbria.
Cumbria PCT Sue Graham Complaint Manager -
The PCT operates a Patient Advice and Liaison Service (PALS) which can often help
resolve any problems before they become formal complaints.
To speak to the PALS officer, ring 01228 602857
